HOW WE HELPED THIS COLLEGE TO UNIFY COMMUNICATIONS WITH 3CX TELEPHONY.

July 6, 2017
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School VoIP Case Study

How we helped one of the UK’s largest Agricultural Colleges replace their ageing on premise telephony system with an advanced 3CX solution.

VoIP case study PDF

THE COLLEGE FACED THE FOLLOWING CHALLENGES.

  • The college needed to upgrade from their traditional telephony solution to enable their staff to have better lines of communication.
  • They wanted a flexible and robust telephony solution that would allow them to access the system from both handsets and smartphones.
  • The existing telephony solution had become increasingly slow and unreliable, which was affecting the efficiency of the receptionist team.
  • Their system also lacked the intelligent hardware or software features that are associated with a modern telephony solution.
  • The college also wanted to embrace other forms of communication, including an internal messaging solution for improving efficiency of communication between departments.

WHAT WAS OUR SOLUTION?

  • We proposed an on premise 3CX Unified Communications system that would be the best commercial and functional solution for the college.
  • The college’s existing virtual infrastructure will be used to implement a new ‘Virtual PBX System’ on premise.
  • SIP Trunking will replace the old ISDN services – reducing both the call and line costs, in addition to greatly improving the reliability of service.
  • We will implement a fully featured ‘instant chat’ messaging service that is fully integrated with the 3CX PBX system.
  • We will also introduce a native VoIP client for Android and iOS that will allow the heads of department to take their phone extension with them everywhere and answer internal calls.

THE OUTCOME.

  • The consolidation of the existing ISDN lines and antiquated PBX solution to a unified 3CX solution that utilises SIP trunking has been a commercial and financial success for the college.
  • Telephony costs have been greatly reduced and the communication between departments is much more efficient throughout the entire campus. The staff are less frustrated and the IT team is now in full control of the colleges telephony system.

COLLEGE OVERVIEW.

Preparing Students for a Career in Agriculture.

Our client is one of the UK’s largest agricultural colleges that offer specialist learning facilities for students seeking to work in the world of agriculture.  The college is home to over 2000 students and 300+ staff that work from several buildings located across a 400-acre site.

Surrounded by large open playing fields and landscape areas, the campus facilities include the main reception area, a dedicated science building, the animal centre, a motor vehicle workshop and a centre for land-based enterprise and technology.

The college also benefits from an extensive virtual working environment which can also be accessed off-campus.

For the past 8 years.

The college had been using an on premise PBX telephony solution with aging ISDN lines. Approximately 153 handsets were being used throughout the campus. Most of the handsets were being used by the receptionist staff and a small number of single handsets were located in other departments. These were mainly used for internal communications.

The college needed to upgrade from their traditional telephony solution to enable the college’s staff to have better lines of communication. They wanted staff to have a flexible and robust solution that would allow them to access the system from both handsets and smartphones.

School VoIP Case studies 3CX

THE CHALLENGES.

The Existing PBX System Has Served the College Well.

However, in recent times it has become increasingly slow and unreliable which was affecting the efficiency of the receptionist team.

  • Staff were becoming increasingly frustrated with the growing number of calls that were dropping mid-conversation. This slowly went from an intermittent problem to a regular day-to-day occurrence.
  • In addition, the existing PBX telephony solution was lacking any intelligent hardware or software features that could be used for redirecting calls, setting up call groups or many other useful functions that are associated with a modern telephony solution.
  • The college’s existing IT department was also growing increasingly frustrated with a lack of functionality that was available from the existing PBX solution. Basic administrative tasks such as setting up new staff extensions or call routing was complex and required specialist assistance from a third party company that would make changes to the PBX system remotely.
  • The college was also keen to move away from a system that was completely desk-bound. Due to the nature of their courses and campus facilities, many department heads were constantly on the move and usually outdoors away from their desktop. Because of this, they wanted to introduce a system that could also be integrated with the staff mobile devices.

In addition to a new telephony solution, the college wanted to embrace other forms of digital communication.  the head of IT was interested in setting up an internal messaging solution that would improve the efficiency of communication between departments – a solution they had effectively introduced in a former position.

The College Considered Skype of Business.

Initially, the college started to investigate a Skype for Business hosted solution which would leverage the existing virtual environment. However, it was quickly decided that from a commercial and functional perspective, Skype for Business was not going to meet the college’s requirements.

But they were unsure.

After considering Skype for Business, the college wasn’t sure which alternative solution would be better for their requirements. Therefore, they decided that it was in their best interests to seek the assistance of an independent VoIP expert.

So they contacted us.

The college found us online after searching for a VoIP expert near their location that had experience setting up PBX solutions for education institutions.  In addition, they were also seeking to speak with a specialist that would offer impartial advice with no bias towards a particular vendor.

education VoIP case study

OUR SOLUTION.

A member of our Project Management team met with the head of IT and selected heads of department to discuss their communications challenges and requirements in detail.

After listening to everyone’s concerns and requirements, we proposed an on premise 3CX Unified Communications system that would be the best commercial and functional solution for the college.

Why did we propose 3CX?

  • In comparison to other solutions, 3CX has a lower Capex and Opex cost which would have a positive financial impact for the college.
  • The college’s existing virtual infrastructure can be used to implement a new ‘Virtual PBX System’ on premise.
  • Leveraging the college’s existing leased line connection, we will provision new ‘SIP Trunking’ to replace the old ISDN services. This will reduce both the call and line costs,
  • in addition to greatly improving the reliability of service.
  • As a Unified Communications solution, 3CX incorporates a fully featured ‘instant chat’ messaging service that is fully integrated with the PBX system.
  • 3CX includes a native VoIP client for Android and iOS. This will allow the heads of department to take their phone extension with them everywhere and answer or forward internal calls.

After carefully reviewing several hosted and on premise solutions, the college decided that 3CX was the right fit for their requirements, and that Our ICT was to be the preferred services provider.

 

School VoIP Case Study - 3CX

WHAT WAS THE OUTCOME?

We successfully completed the 3CX upgrade project on-time and within budget in 7 working days.

A member of our Project Management team was fully responsible for the project outcomes, from planning and design to implementation. We worked closely with the college IT Manager to complete the following 12-point phased migration to 3CX:

  1. Complete a full audit of the college’s existing system configuration.
  2. Create and present the project scope and deliverables to the IT Manager and heads of department.
  3. Agree to a migration cut-off date to prevent excessive downtime for the client.
  4. Implement a virtual instance of 3CX on the college’s existing infrastructure for testing purposes.
  5. Reconfigure the VLANs to ensure the infrastructure is ready for the phased migration.
  6. Pre-configure the 3CX call routing and staff user profiles.
  7. Deploy 153 Yealink handsets to the relevant areas of the campus. *
  8. Setup and configure a new digital receptionist.
  9. Complete testing of 3CX systems and SIP trunking prior to go live date.
  10. Complete the 3CX migration project over a weekend and provide onsite support to the IT team on the go live date to ensure all users are happy with the new system.
  11. Install and configure the 3CX mobile app for all heads of department that have a requirement for PBX on the go.
  12. Follow-up training provided to all staff by our Project Management team.
  13. Ongoing support for the college’s 3CX solution after it goes live.

*The latest range of Yealink desktop handsets have been deployed as part of the solution which staff have reported as easy to use.

3CX Solutions for Schools an Colleges

FINAL TAKE OUTS.

The staff are much happier!

Thanks to the implementation of SIP trunking connectivity, the staff are no longer experiencing intermittent connectivity problems and calls are no longer dropping mid-conversation.
Every member of staff has access to the 3CX Windows Client. This client allows them to make and receive calls on their computer and manage desk phone and mobile calls from their desktop.

They can also manage call recording, voicemail settings as well as update their availability status.

The Internal IT Department are happy aswell.

The internal IT team now has full control over day-to-day administration of the college’s telephony systems. Basic tasks such as creating new staff extensions, creating call groups and applying call routing is achieved through a user friendly 3CX dashboard. We provide ongoing support to the IT team when 3rd line/technical support is required.

Staff can use their extensions on the go.

The college has moved away from a system that was completely desk bound. Instead, the 3CX system is fully integrated with the mobile devices. All heads of department have full access to the college’s telephony system using a 3CX app that is installed on their smartphones.

Internal communication is better.

Communication efficiency between departments has been greatly improved thanks to the implementation of the 3CX Instant Chat messaging service. The staff are also using this app for video messaging and some of the teachers are even using this feature to connect with their students when they are working away from the college campus.

“The consolidation of the existing ISDN lines and antiquated PBX solution to a unified 3CX solution that utilises SIP trunking has been a commercial and financial success for the college.

Telephony costs have been greatly reduced and the communication between departments is much more efficient throughout the entire campus. The staff are less frustrated and the IT team is now in full control of our telephony system. There has literally been no downside to moving to a 3CX Unified Communications solution – we should have done it years ago!”

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3CX LIST OF FEATURES.

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IMPROVE YOUR TELEPHONY SYSTEMS AND REDUCE YOUR COST OF OWNERSHIP.

(Let us show you just how good 3CX really is!) 

Our ICT specialises in the deployment and ongoing support of advanced telephony solutions for the UK education Sector. 3CX is an affordable solution for Schools and Colleges that are looking for a feature-rich and affordable telephony solution that is easy to install, manage and maintain. 3CX also includes a number of enhanced features that will unify communications between departments, including instant chat and messaging solutions.

Arrange a no-obligation 3CX demonstration today. 

Call us on 020 8501 7670 and speak to a member of our friendly helpful team to arrange a no-obligation demonstration of the 3CX Phone System. Alternatively, request a callback by completing the online contact form below and provide us with more information about your telephony requirements.

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This case study was originally published by our parent company Our IT Department Ltd. a B2B IT Services organisation. View the original 3CX Case Study here.

The Author: Katie Parson

The Author: Katie Parson

Content Architect at Our IT Department Ltd.
A Woman of few words, except when writing. Katie likes to write about anything technology related and enjoys gaming in her spare time. Stay up to date with Katies latest work by following her on Twitter.
The Author: Katie Parson

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