Scheduled Onsite Technician Support.
Our ICT provides a scheduled onsite technician support service for schools that do not have a permanent onsite ICT person, or for schools that require additional support services to complement their existing IT function.
We deliver a fully scalable service that is tailored to your school’s needs.
Our scheduled onsite technician service is provided by a team of directly employed Microsoft and Apple certified professionals that participate in scheduled CRB/DBS checks.
We work closely with teachers, support staff, students, ICT coordinators, internal technicians and ICT managers in addition to the school’s leadership team and other school consultants.
“It’s great having Darren come in. He knows all the staff and more importantly, he gets everything sorted quickly. They were really helpful and flexible when we needed additional support at the beginning of term.” – Mrs. Gaudencio, Headteacher. Freezywater St. George’s primary school.
A Dedicated Friendly & Reliable Technician For Your School.
- Daily, weekly, fortnightly, monthly or custom onsite support from 8:00AM to 6:00PM
- Responsive technician visits for critical issues that may occur between regular visits
- A dedicated Account Manager for every school. This policy enables us to become familiar with your infrastructure, your internal staff and your working environment
- Onsite support for OFSTED inspections, providing answers to technical questions about your IT infrastructure and supporting your existing in-house ICT function
- Independent advice regarding any school ICT related matters
- Complimentary procurement service for all your school’s ICT needs
Our Technician Becomes YOUR Technician.
A regular on-site technician will attend your school during school term time, working to a schedule that is structured around your school’s ICT requirements and your budget.
Becoming familiar with the school’s ICT infrastructure and key members of your staff, your technician will be responsible for supporting and maintaining all elements of your ICT, implementing solutions as required by the school. Typical responsibilities will involve desktop, tablet and peripheral support in addition to server administration and network support.
How Does It Work?
Your technician will take instructions from the school’s management team, prioritising new and existing ICT issues. Their focus is to ensure that teachers have no interference from a technical perspective when it comes to teaching.
In order to provide a transparent service, your technician will record details of completed tasks and the status of any outstanding issues on our web-based education help desk portal. This will enable both your school and Our ICT to review what is being achieved and allows us to provide further direction where required.
Backed by our Consultancy & Projects Team.
Complementing our team of onsite support technicians, our ICT consultancy and projects team is responsible for the design and ongoing development of your school’s network infrastructure. They will also analyse, monitor and maintain existing systems.
A Dedicated Account Manager.
A senior engineer from the ICT consultancy and projects team will be assigned as the schools account manager and will also act in a supervisory capacity to your technician, or your existing in house ICT function, providing ongoing support when investigating higher level technical issues and creating solutions.
Typical responsibilities include full server and network specialist support and installations.
What Schools Do We Work With?
Early Years, Primary and Special schools.
Providing day-to-day curricular support for technology and solutions including but not limited to desktops, tablet devices, interactive whiteboards and learning applications.
Secondary Schools, Academies & Free schools.
We offer ongoing support and development of your ICT staff, providing strategic guidance and expert advice. We also help you to leverage maximum efficiency from your existing resources and assist with the introduction new technologies.
Colleges and Higher Education.
We deliver fully managed ICT projects on time and within budgetary constraints, in addition to continuity of service and the ongoing management of large area networks.
We continue to support a growing portfolio of independent schools across London and the Home Counties, from nursery and pre-prep to preparatory and public schools.
Get a Scheduled Onsite Technical Support Service For Your School Today.
Speak with a member of our education team and find out more about our scheduled onsite technician support services by calling 020 8501 7670. Alternatively, click on the chalkboard above to send us a message online.